Client Case Studies

Case Study: Colonial First State Employer Superannuation

BHB and Colonial First State set about developing a customised web to print portal that would allow their relationship managers around the country to print and dispatch customised introduction kits to their targeted employer clients.

BHB was able to deploy our online ordering solution “BHB Connect” to enable CFS to tackle the compliance and paperwork mountain that their old system was creating.

Simply, the solution that BHB deployed for Colonial First State allowed each kit to be fully customised to the intended recipient. This is backed by a fully detailed online reporting tool that tracks all activity and feeds into a month end consolidated billing report.

Here is what Colonial First State staff has to say about the solution we have delivered.

BHB manage the print, storage and distribution of a specialised service to a section of our customer base providing tailored timely welcome kits via an online portal. The whole end-to-end process is now totally streamlined, providing us security and peace of mind. I am presently looking to expand the service because of BHBs proven track record in quality and customer service. Highly recommended. Mike Whiting (National Manager Design, Production and Fulfilment).

“I would recommend BHB Printing to anyone thinking about outsourcing their printing requirements. The system and service which we used prior was manual and labour intensive. The efficiency gains have allowed us to focus on new business. I have always found the service to be prompt and professional but, above all else, the staff is friendly and always a pleasure to deal with.” - Steven Lim (Relationship Associate Corporate Super)

“Thank you for the great service I have been receiving from your team at BHB Printing. I appreciate the fact that you have always made an effort to go above and beyond the call of standard service expectations. It gives me great comfort knowing that I can count on your team to deliver, especially when I have high client expectations in my business as well.” - Cheryl McMahon (Relationship Manager CFS)

If you feel that your business could benefit from a free, individually customised print solution, our team is available to discuss your requirements and how we can help drive your distribution dollars further than ever before.


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